Yes, we ship to the Netherlands, Belgium and Germany.

For other countries within Europe, please contact us for options and shipping costs.

For standard products, the delivery time is 3 working days .

For custom-made products, the delivery time is approximately 7 working days .

Once your order has been shipped, you will receive a track & trace link so you can track exactly when your package will be delivered.

That depends on where you live. Orders within the Netherlands and Belgium are delivered within 3 business days.

Custom products require 7 working days.

Once your order has been shipped, you will receive a track & trace link with all the details.

Yes, that is possible for standard products .

Send an email to info@sortwell.nl with your order number and what you want to exchange.

Unfortunately, exchanging is not possible for custom-made products .

No, custom-made products cannot be returned or exchanged.

Did something go wrong with the dimensions or finish? Contact us—we'll always find a suitable solution.

You can return standard products within 14 days of receipt.

The product must be unused and in its original packaging.

After receipt in good condition, we will refund the purchase amount within 5 working days .

Return costs are for the customer, unless the product is damaged or incorrectly delivered.

In principle, the return costs are for the customer.

Did you receive the wrong or damaged product? We will, of course, reimburse the shipping costs.

Within 5 working days after we have received your return in good condition.

You will always receive an email confirmation once the refund has been processed.

All Sortwell products come with a 2-year warranty against manufacturing defects.

What is covered by the warranty:

• Loose materials or glue seams
• Production defects that do not arise from use
• Problems with construction or finishing
  

What is not covered by the warranty:

• Normal signs of use or discoloration
• Damage due to misuse, moisture or falls
• Self-customized products

Please report any damage within 48 hours of receipt via info@sortwell.nl, including photos of the product and packaging.

We will contact you quickly to resolve the issue properly — with a replacement, repair, or refund.

Our organizers are made from durable, high-quality materials that will last a long time.

They are designed for everyday use and easy to keep clean

Not standard at the moment, but we are working on an option for luxury gift wrapping.

Looking for a gift? Send us a message—we'd love to help.

Yes. As soon as your order has been shipped, you will receive an email with a track & trace link .

No problem — we're happy to help.

Email us at info@sortwell.nl or send a chat message through our website. We are available Monday through Friday, 8:00 AM – 8:30 PM.